Chances are that if you held a reduced fare card (pass for Disabled passengers & Seniors) for METRO Transit in Los Angeles, there was a bit of arm-twisting to get you signed up for the new-introduced TAP card.
In fact, any individual who was on record with Metro Transit Authority with a "special-rate" monthly pass, was automatically issued a TAP card, which was summarily mailed out to their address on file.
Was that a breach of privacy?
That's only the beginning of the shocking practises that are going down at TAP in a bold-faced effort to scoop up business for the dishonest corporate entity that is contracted to provide the TAP card (which is loaded and used to gain access throughout the month to access Metro Line, busses, and so-forth-and-so-on).
Now, TAP has set up a web site to encourage commuters to log on and load their TAP cards on the Internet with a credit card, direct debit account, you name it.
There is one problem, though.
City travellers have complained to Metro line employees (at the La Brea & Wilshire outlet) that not only were their cards billed the applicable fee - but on more than one occasion - their accounts were dinged twice for the monthly charge.
Uh-huh!
Tap is "double-dipping".
In addition to that fraudulent conduct, it should be noted that when a client inputs their account number and attempts to add credit to their Metro Line tap card, oftentimes the fee is applied to the Antelope Valley Line or some other transportation service around the Southern California area.
If the individual attempts to use their card at the turnstile on the Metro line in Los Angeles, it is rejected - at which point - they must deposit a one-way fare with a cash payment until the issue is resolved.
When one customer contacted Tap employees at the in-house phone line at the La Brea Street Metro outlet (Los Angeles) and attempted to have the credit switched from Antelope Valley to the Metro Line service - he encountered rude insulting conduct from the employees - who just didn't give a damn.
Although one individual noted that they were disabled and on a limited budget, and that they needed to the credit back right away, the incompetent impolite worker showed no compassion or understanding.
"You have to call your credit card carrier and ask for a credit back. I can't do that for you," she barked at the astounded local resident.
A call was put in to the credit card carrier and the operator promptly informed the individual that Metro Line would have to issue the credit back since the charge was posted from their web site.
Talk about a run-a-round!
Bottom line?
TAP is a useless Metro Line Service that is actively defrauding the general public (in particular the disabled and seniors unable to fend for themselves) and promoting a business venture that is not only useless contribution to the City of Los Angeles but a fraudulent one that should be stopped in its greedy tracks.
Mr. Mayor, what do you intend to do about it?
News at 11!
http://www.thetattler.biz/
